Privacy Policy – Kemo IPTV

1. Information We Collect

Kemo IPTV (“we,” “us,” “our”) collects personal information that you provide to us directly and certain information collected automatically when you use our service. Specifically, we collect:

• (a) Account Information: Your full name, email address, WhatsApp/phone number, and device type when you register for a subscription or free trial.
• (b) Usage Data: Your IP address, session duration, device type and operating system, browser type, and general viewing patterns to optimise our service delivery.
• (c) Payment Data: Payments are processed exclusively by trusted third-party payment processors (such as Stripe and PayPal). We never store, access, or have visibility into your full card details, bank account numbers, or payment credentials.
• (d) Voluntarily Submitted Data: Any information you provide through our contact forms, support tickets, free trial requests, or newsletter subscriptions.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

• Delivering and maintaining your Kemo IPTV subscription and account
• Processing billing, renewals, and refund requests
• Providing customer support and responding to your enquiries
• Sending service-related communications (activation details, renewal reminders, service updates)
• Marketing communications — only where you have given explicit consent or opted in
• Improving the performance, reliability, and features of our service
• Fraud prevention, security monitoring, and abuse detection
• Complying with applicable legal and regulatory obligations

3. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA) and United Kingdom, our processing of your personal data is based on the following lawful grounds under the General Data Protection Regulation (GDPR):

• Contract Performance: Processing necessary to deliver the Kemo IPTV subscription service you have purchased.
• Legitimate Interests: Processing for fraud prevention, service security, and service improvement, where these interests are not overridden by your rights.
• Legal Obligation: Processing required to comply with applicable laws and regulations.
• Consent: Processing for marketing communications and optional analytics cookies, where you have given explicit, freely given, and withdrawable consent.

4. How We Share Your Information

Kemo IPTV does not sell, rent, trade, or otherwise transfer your personal data to third parties for their marketing purposes. We share personal data only in the following limited circumstances:

• Payment Processors: Stripe, PayPal, and other payment providers — strictly for processing transactions.
• Cloud Hosting Providers: Infrastructure providers hosting our systems — bound by strict data processing agreements.
• Communication Tools: WhatsApp and Telegram for customer support communications.
• Legal Requirements: Where we are legally required to disclose information to comply with a court order, regulatory authority, or applicable law.

All third-party service providers are required to protect your data in accordance with applicable data protection laws and our data processing agreements.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies. We use the following types:

• Essential Cookies: Required for the website and service to function correctly. Cannot be disabled.
• Analytical Cookies: Used via Google Analytics to understand how visitors use our website. You may opt out via your browser settings or the Google Analytics opt-out browser add-on.
• Marketing Cookies: Used for targeted advertising — only where you have given explicit consent. You can withdraw consent at any time.

To opt out of all non-essential cookies, you may adjust your browser settings, use a cookie management tool, or contact us at privacy@kemoiptvusa.net.

6. Data Retention Policy

• Active Accounts: Personal data is retained for the duration of your subscription plus 12 months after cancellation.
• Inactive Accounts: Accounts with no activity are deleted after 24 months of inactivity.
• Payment Records: Retained for 7 years as required by financial regulations in applicable jurisdictions.
• Support Tickets: Retained for 2 years from the date of resolution.

7. Your Rights Under GDPR and CCPA

Depending on your location, you may have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you.
• Right of Rectification: Request correction of inaccurate or incomplete data.
• Right of Erasure: Request deletion of your personal data (“right to be forgotten”), subject to legal obligations.
• Right to Restrict Processing: Request that we limit how we use your data in certain circumstances.
• Right to Data Portability: Receive your personal data in a structured, machine-readable format.
• Right to Object: Object to processing based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Withdraw any consent you have given at any time, without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at:

We will respond to all verified requests within 30 days. We may request identity verification before processing your request.

8. International Data Transfers

Kemo IPTV operates globally and your personal data may be processed in countries outside the European Economic Area (EEA), including the United States. Where such transfers occur, we ensure that adequate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the European Commission, adequacy decisions, or other legally recognised transfer mechanisms.

9. Security Measures

We implement industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security measures include:

• Encryption of data in transit using TLS 1.3
• Encryption of stored personal data at rest
• Role-based access controls limiting staff access to personal data on a need-to-know basis
• Regular security audits and penetration testing
• Two-factor authentication for all administrative system access

10. Third-Party Services and Links

Our website may contain links to third-party websites, services, or social media platforms. We are not responsible for the privacy practices or content of those services. We encourage you to review the privacy policies of any third-party platforms you visit or use through links on our website.

11. Age Restriction

The Kemo IPTV service is intended exclusively for users aged 18 years and over. We do not knowingly collect, process, or store personal data from individuals under the age of 18. If we become aware that we have inadvertently collected data from a minor, we will delete it immediately. If you believe we may have collected data from a minor, please contact us at privacy@kemoiptvusa.net.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or for other operational reasons. Material changes will be communicated to registered account holders via email and via a prominent notice on kemoiptvusa.net at least 14 days before the changes take effect. The date at the bottom of this page indicates when this policy was last updated. Your continued use of the Kemo IPTV service after the effective date of any changes constitutes your acceptance of the updated policy.

13. Contact Us

For all privacy-related enquiries, data subject requests, or concerns about this Privacy Policy, please contact us: