Refund Policy – Kemo IPTV

Our Commitment — The 7-Day Money-Back Guarantee

Kemo IPTV stands behind the quality of our service with complete confidence. We are so certain that you will love your Kemo IPTV subscription that we offer a 7-day money-back guarantee on all standard subscription plans. If you are unsatisfied with the Kemo IPTV service for any reason whatsoever within 7 calendar days of your initial subscription purchase, we will issue a full refund — no questions asked, no forms, no hassle.

We believe our subscribers should feel completely safe and risk-free when choosing Kemo IPTV. Your satisfaction is our highest priority, and this guarantee is our commitment to earning your trust.

Eligibility Requirements

To be eligible for the 7-day money-back guarantee, the following conditions must be met:

• Your refund request must be submitted within 7 calendar days of the original subscription purchase date.
• Your account must have been used for fewer than 30% of the active billing period at the time of the refund request.
• Your account must be in good standing with no violations of our Terms of Use.
• Refunds apply to the first subscription purchase per customer account only (one refund per account, lifetime policy).
• The guarantee applies to standard subscription plans only (Monthly, 3-Month, and Annual).

Non-Refundable Situations

The following are not eligible for refunds under this policy:

• Refund requests submitted more than 7 calendar days after the original purchase date.
• Free trial activations — trials are already provided at zero cost, so there is no charge to refund.
• Reseller plans, bulk accounts, white-label subscriptions, or custom enterprise arrangements.
• Accounts that have been suspended or permanently terminated due to violations of our Terms of Use.
• Promotional, discounted, or limited-time offer plans where the specific offer explicitly states non-refundable terms.
• Subscription renewal payments — the 7-day guarantee applies to initial purchases only.

How to Request a Refund

Requesting a refund from Kemo IPTV is simple and straightforward:

1. Step 1: Email billing@kemoiptvusa.net with the subject line: “Refund Request – [your registered email address]”
2. Step 2: Include your Order ID, the email address associated with your Kemo IPTV account, your registered full name, and a brief description of your reason for requesting a refund.
3. Step 3: Our billing team will review your request within 1–2 business days and confirm eligibility. You will receive a confirmation email.
4. Step 4: Approved refunds are processed within 5–10 business days and returned to your original payment method.

Partial Refunds

In exceptional circumstances — such as a documented technical failure that materially impaired your ability to use the Kemo IPTV service for an extended period — we may at our sole discretion issue a pro-rated partial refund reflecting the unused portion of your subscription. To request consideration for a partial refund outside the 7-day window, please contact support@kemoiptvusa.net with full details of your situation. Each case will be reviewed individually and fairly.

Chargebacks Policy

We strongly encourage all customers to contact our support team directly before initiating a chargeback with their bank or payment provider. Kemo IPTV has an excellent track record of resolving billing disputes fairly and quickly — most refund issues are resolved within 24 hours of initial contact. Filing a chargeback without first attempting to resolve the issue directly with our team will result in immediate account suspension and termination. We reserve the right to contest chargebacks filed without prior contact.

Contact

For all refund requests and billing enquiries: